bk44 Privacy Policy
Your personal information matters to us. This policy explains in detail what information bk44 collects, how it is stored, and the steps we take to keep your data secure.
Introduction and Scope
bk44 is an online gaming and betting platform operated for Bangladeshi users. While using our website and mobile application, some information is provided by you directly and some is collected automatically. The purpose of this policy is to inform you transparently about that collection, use and protection process.
This policy applies to all bk44 services — slots, live casino, cricket betting and all other activities. If you have already read our Terms and Conditions, reading this policy alongside it will give you the full picture.
This policy applies only to bk44's own platform. Third-party websites or payment gateways have their own separate privacy policies, and bk44 is not responsible for those.
What Information We Collect
bk44 collects only the information necessary to operate the service. Collecting unnecessary or excessive information is not our practice.
2.1 Information You Provide Directly
Information you provide during account registration and use of the service:
- Full name and date of birth (for age verification — 21+ age requirement)
- Mobile number and email address
- Payment details: bKash, Nagad, Rocket or bank account information (for deposits and withdrawals)
- National ID or passport number (when identity verification is required)
- Password and security question answers
2.2 Automatically Collected Information
When you use the bk44 platform, certain information is collected automatically:
- IP address and device type
- Browser and operating system information
- Usage time, session duration and list of pages visited
- Cookie and local storage data (details provided below)
- Transaction history and gaming activity logs
2.3 Information Received from Third Parties
For identity verification or fraud prevention, we may occasionally receive limited information from trusted third-party services. Information received in this way is stored to the same privacy standards.
Purpose of Data Use
bk44 uses the information collected for the following specific purposes:
3.1 Account Management
We use your basic information to create your account, verify logins, recover passwords and ensure account security.
3.2 Payment Processing
Payment information is used to complete deposit and withdrawal transactions, confirm transactions and prevent financial fraud. Every step of transactions via bKash, Nagad, Rocket and bank transfer is handled over a secure connection.
3.3 Customer Support
Information collected during contact with the support team is used to resolve your issues and answer your questions. bk44's support team operates 24/7 via live chat and email in both Bengali and English.
3.4 Responsible Gaming Monitoring
We monitor gaming activity patterns so that if signs of harmful behaviour are detected in any user, support can be provided in a timely manner. Our Responsible Gaming guidelines set out the details of this commitment.
3.5 Platform Improvement
Through anonymous and aggregated statistical analysis, we improve service quality, plan new features and resolve technical issues.
Data Storage and Security
bk44 uses industry-standard technology to keep your information secure. Information is never sold or leased to any third party.
4.1 Encryption and SSL Protection
All connections on the platform are secured with SSL (Secure Socket Layer) technology. Your personal information and payment data are always transferred in encrypted form.
4.2 Access Control
Only authorised staff may access user information for specific operational reasons. All access is logged and regularly audited.
4.3 Data Retention Period
Information is retained for as long as the account remains active. Even after an account is closed, certain information must be kept for a defined period in accordance with legal and financial regulations. Once the required period ends, information is securely deleted.
Sharing Information with Third Parties
bk44 does not sell your personal information to third parties and does not share it for advertising purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Partners
Payment information necessary to complete transactions is shared with bKash, Nagad, Rocket and banking partners. This information is used solely for processing transactions.
5.2 Technology and Game Providers
To keep game services running, limited session information is exchanged with the platforms of game studios such as Pragmatic Play, PG Soft, JILI and Evolution. This information does not include directly personally identifiable data.
5.3 Legal Obligations
It is our legal responsibility to provide information in accordance with applicable laws in Bangladesh or a valid order from a competent authority. In such situations, information is not disclosed without a judicial order.
5.4 Fraud and Security Protection
Information may be shared with investigative authorities as necessary to prevent fraud, money laundering or other illegal activity.
Cookies and Tracking Technology
The bk44 platform uses cookies and similar technologies that improve the user experience and keep certain necessary functions running.
6.1 Essential Cookies
These cookies are essential for keeping login sessions active and for security verification. Without them, the platform cannot function properly.
6.2 Functionality Cookies
These cookies are used to remember your preferred language, layout settings and gaming preferences.
6.3 Analytics Cookies
Anonymous analytics data is collected to understand which pages of the platform are used most and where users encounter difficulties.
You have the option to reject or delete cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
Your Rights and Controls
Every user registered on bk44 retains the following rights regarding their own information:
7.1 Right to Access
You may request details of the information collected in your account. This request can be made through the support team.
7.2 Right to Correction
If there is any error in your information, you may request a correction. This can be done through account settings or by contacting the support team.
7.3 Right to Deletion
If a request is made to close your account and there are no legal obligations, your information will be deleted. Financial transaction records are required to be kept for a defined period in accordance with relevant regulations.
7.4 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional emails or messages at any time. This preference can be changed through account settings or via the support team.
Protection of Minors
All bk44 services are intended for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at registration. If it becomes known that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
Changes to the Policy
This policy may be updated from time to time due to business circumstances, technological changes or legal requirements. If significant changes are made, a notice will be sent to the registered email or mobile number.
After each update, the "Last Updated" date at the top of this page will change. Continued use of the service after a change is considered acceptance of the updated policy.
To learn more about our services, you can read the bk44 About Us page, which contains information about the platform's goals and activities.
Contact and Complaints
If you have any questions about this privacy policy, wish to make a data-related request, or have any concerns, please contact us directly.
Our support team responds in Bengali and English 24 hours a day, 7 days a week via live chat and email.
Privacy Contact
For any questions or requests regarding your information, you can contact us through any of the channels below.